Booking Policy

Christmas School Holidays

Bookings of minimum two weeks up until one month prior to school holidays. Shorter bookings taken at park managers’ discretion after this time or earlier if the booking can be added to the beginning or end of an existing booking.

Easter & September/October School Holidays

Bookings of minimum seven nights until one month prior to school holidays. Shorter bookings taken at park managers’ discretion after this time or earlier if the booking can be added to the beginning or end of an existing booking.

Long Weekends & Special Events

Bookings of minimum three nights taken until one month prior to the long weekend or special event. Shorter bookings taken at park managers’ discretion after this time or earlier if the booking can be added to the beginning or end of an existing booking.

All Other Periods

Minimum two nights. One night bookings taken on the day of arrival only, subject to availability (surcharge may apply).

Any accommodation or site bookings made on a ‘Sale’ or discounted tariff is made under special conditions that differ from standard tariffs. Bookings made under sale tariffs have the following conditions applied, as agreed to at the time of booking:

All offers are subject to availability and only limited allocations of product, and product types are offered on sale rate, available until sold out.
Bookings are strictly non-refundable.
Specific exclusion dates and blackout dates may apply as outlined at time of booking.
Specific accommodation types may apply as outlined at time of booking.
Minimum night consecutive stay may apply to receive discount as outlined at time of booking.
Discounts to site bookings only apply for two people. Additional guests will be charged at standard rate.
Sales tariffs are not valid for group bookings of 10 or more.
Discounts are available for new bookings only and cannot be combined with any other offer, other rates or coupons including Top Tourist discounts.
Existing bookings cannot be cancelled and rebooked under special offers.
Prices subject to exchange rates and currency fluctuations.
All rates in AUD unless otherwise stated

Subletting of accommodation

Accommodation/sites are provided to the booking party for the guest(s) as named on the booking. Accommodation must not be sublet or resold by the booking party for commercial gain without our prior written consent. Genuine group bookings are not affected.

PLEASE NOTE

Although all efforts will be taken to suit our customer’s requirements, Cabin & Site preferences will NOT be guaranteed.

Payment For Bookings

Christmas, Easter, Long Weekends & Special Events – deposit required – $200.00 (for Cabins & Sites) at the time of booking. Christmas Balance is to be paid in full by 31 October. Balance for Easter, long weekend and special events is to be paid one month prior to arrival.

All other periods

A deposit is required to secure each reservation. For all online and phone bookings a deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit.

 

Check In/Check Out

Check in time is 2:00pm for villas, and 11am for sites. Check out time is 10:00am.

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